AI support that actually resolves — or gets fixed until it does.
Most teams don’t need another support platform. They need the one they bought to hit the number they were sold. We audit, remediate and rebuild AI support agents so containment is real, escalation is clean, and customers get answers instead of loops.
The fastest path to value in support AI today isn’t a greenfield build — it’s closing the gap on a deployment that already exists. We start by measuring true containment, then fix the plumbing: retrieval quality, intent coverage, escalation design and the integrations that let an agent take action.
Where a rebuild genuinely beats a repair, we’ll build — conversational agents across web, WhatsApp, IVR and your helpdesk, grounded in your knowledge base with evaluation and guardrails so answers stay accurate and on-policy.
Capabilities
Deflection & containment audits
Measure the real number, find the top failing intents, and cost the fix.
Grounded support agents
RAG-backed chat and voice that answer from your policies, not the open internet.
Escalation & handoff design
Route the tickets AI shouldn’t touch to a human with full context attached.
Helpdesk integration
Wire agents into Zendesk, Intercom, Freshdesk, Salesforce and your ticketing.
Guardrails & evals
Automated evaluation so accuracy and tone stay within bounds as content changes.
Ongoing tuning
Continuous-improvement sprints that keep containment and CSAT trending up.
Typical use cases
- Deflection is high on the dashboard but CSAT and repeat contacts say otherwise
- The bot hallucinates policies, prices or eligibility
- Escalations arrive with no context, so agents restart from zero
- Coverage gaps mean common questions never get handled
- You bought Zendesk AI / Intercom Fin / Ada and it stalled after launch
Outcomes we target
- A containment number you can defend to your exec team
- A ranked, costed list of fixable failures — not a vague “retrain it”
- Cleaner escalation and higher first-contact resolution
- A prototype in 2–3 weeks and a pilot in under 30 days
Will you replace our current platform?
Rarely. We’re an implementation partner on top of what you own. We only recommend replacement when a repair genuinely costs more than a rebuild — and we show you the maths.
How do you measure true containment?
We reconstruct resolution from your conversation logs — sessions that ended with the customer’s issue actually solved and no human touch — rather than trusting a vendor metric that counts abandonment as success.
Can you work with our knowledge base as-is?
Yes. Part of the audit is telling you where your knowledge base is helping and where it’s actively causing wrong answers.
Do you support voice as well as chat?
Yes — web chat, WhatsApp, IVR and voice, with the same grounding and guardrails.
Have a customer support ai problem worth solving?
Tell us what’s slow, risky or manual. We’ll come back with an approach, timeline and budget.